Uplift

scenario

Success metrics for an in-app AI assistant

Product Management · Metrics for PMs · medium · Original Uplift question · 15 min

Your team is adding an AI assistant that answers product-usage questions in-app. Define the primary success metric, two guardrails, and what good looks like at launch. State what you would NOT use as the primary metric and why.

Evaluation criteria

  • States a clear recommendation
  • Supports it with the right metrics or test design
  • Names the trade-offs and risks

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